Amol Vasant Bharambe

Technical Support Analyst

BMC Software | Dec 2022 – Present

Lead technical analysis for BMC Helix ITSM SaaS/On-Premise platforms, optimizing service delivery for Fortune 500 clients.
Engineer advanced troubleshooting workflows for Asset Management, CMDB, and Mid-Tier infrastructure components.
Utilize SQL/Oracle DB profiling and system log diagnostics (API, SQL, Filter) to resolve high-priority production incidents.
Partner with R&D and Product Management to define hotfix requirements and validate critical system patches.

Assoc Technical Supp Analyst II

BMC Software | Jul 2020 – Dec 2022

Resolved 500+ complex technical incidents across Remedy Action Request System and ITSM suite.
Automated recurring support tasks by developing comprehensive internal technical documentation.

System Network Administrator

BostonByte Software | Oct 2016 – Jan 2019

Architected multi-site infrastructure featuring pfSense firewalls, Cisco switching, and secure VPN topologies.
Directed macOS enterprise administration and deployment strategies using Apple MDM frameworks.
Maintained 99.9% uptime for business-critical server infrastructure and hybrid cloud integrations.

System & Network Administrator

xPointers Consulting | Mar 2015 – Sep 2016

Managed Active Directory domain controllers, DNS/DHCP services, and workstation security for 100+ users.

Resident System Administrator

Kelly Services | Jul 2014 – Feb 2015

Generative AI

Agentic AI (MCP)

RAG Architecture

LangChain

Prompt Engineering

OpenAI/Claude API

macOS Administration

Apple Certified Support

iOS/MDM

BMC Helix ITSM

Azure AD

pfSense

Active Directory

Windows Server

Cisco Networking

Professional Experience